Most managed service providers are built around landing 500-seat enterprise contracts. We're built for small businesses with 5–300 staff. Here's exactly what's different — pricing, contracts, response, scope.
The MSP model was designed in the early 2000s around mid-market and enterprise customers — companies with 200+ seats, internal IT departments, formal procurement, compliance needs. The pricing, processes, and tools all assume that customer.
Drop a 12-person restaurant or a 30-person law firm into that machine and a few things break:
None of that is the MSP being malicious. It's the model fitting the wrong customer.
We deploy the same technical stack a good MSP would — Microsoft 365 Business Premium, MFA, password manager, endpoint protection, immutable backup, encrypted devices, monitored networks. The technology bar is the same.
What we cut:
What we keep: actually fixing things, fast, by texting a human. That's what most small businesses wanted from "managed IT" in the first place.
Traditional MSPs are built around landing 500-seat enterprise contracts. Pricing, processes, and ticket portals are designed for that scale. We're built for small businesses with 5–300 staff — no portals, no minimums, month-to-month.
Not inherently. The technical controls are the same — MFA, encryption, backups, endpoint protection. The difference is delivery — MSPs wrap them in compliance audits and quarterly business reviews you may or may not need. We deploy the same controls without the overhead.
For a 5–300 person business: probably not. You'd lose features designed for 1000+ seats — formal SLAs, dedicated account teams, vCIO meetings. Most small businesses pay for them and never use them.
Easily. We don't lock you into proprietary tools. You can take our setup to any MSP that's willing to manage Microsoft 365, Bitwarden/1Password, and a backup vendor — which is all of them.